ABOUT BASHFORD JEWELRY
I AM SKEPTICAL ABOUT BUYING ONLINE. HOW CAN I BE SURE BASHFORD JEWELRY IS REPUTABLE?
We understand that you may be wary about purchasing jewelry online. At Bashford, we pride ourselves on delivering high-quality products and unparalleled customer service. Founded in 2013 by a third-generation jeweler, Bashford Jewelry is both our passion and our livelihood. We are passionate about Ethics and believe in Truth, Transparency, and Traceability.
WHAT SETS BASHFORD JEWELRY APART FROM OTHER JEWELRY COMPANIES THAT DECLARE THEY OFFER ETHICAL & CONFLICT-FREE DIAMONDS?
WHAT IS A BLOOD OR CONFLICT DIAMOND?
These are diamonds that have been mined in a war zone and used to fund the rebel groups. Famous examples of this have been the National Union for the Total Independence of Angola (UNITA) and the Revolutionary United Front (RUF) who through the proceeds of diamond sales were able to terrorize the peoples of Angola and Sierra Leone. Murder and mutilation are trademarks of these groups. They are known for chopping off hands, arms or legs of small children.
WHAT IS THE KIMBERLEY PROCESS AND DOES IT GUARANTEE THAT DIAMONDS ARE ETHICALLY SOURCED?
The Kimberley process is a certification scheme established in 2013 by a United Nations Resolution following a series of reports which first exposed the link between the diamond trade and the financing of conflict. Most Jewelry companies that claim to offer "conflict-free” diamonds confine themselves to the Kimberley Process's definition of “conflict-free” which has proved inefficient at weeding out unethically mined diamonds.
The process has two main flaws. Firstly, its narrow terms of certification focus solely on the mining and distribution of conflict diamonds, meaning that broader issues around worker exploitation - the health and safety of working conditions, the use of child labor and fair pay – are not addressed. It also fails to deal with entire populations being evicted from their ancestral homes to make way for mining.
Secondly, a Kimberley Process certificate does not apply to an individual stone but to a batch of rough diamonds, which are then cut and shipped around the world. Without a tracking system, this is where the trail ends. The Kimberley Process has failed on its own terms: corruption and smuggling are rife, and in the past few years, the system has begun to unravel further from the inside. The main reason it was destined to fail was because, in context to the blood diamond issue, there has not been significant or meaningful public accountability in the jewelry sector. The deaths of millions of Africans in the conflict diamond wars have become statistics and “a marketing problem”.
HOW DOES BASHFORD JEWELRY VERIFY THAT ITS DIAMONDS ARE ETHICALLY MINED?
We use Canadamark diamonds because it is fully traceable and responsibly mined in Canada’s Northwest Territories, with respect for the sustainability of the natural environment and northern people. Employees in the industry are paid fair wages. Canadian diamonds are the only diamonds in the world monitored from the mine throughout the manufacturing process with a unique diamond identification number (DIN).
Every Canadamark Diamond comes with the assurance that it has been mined in a way that prioritizes workers’ health and safety, upholds labor laws, pays employees fairly and benefits local communities.
We start by cautiously selecting the countries and mines that will supply our diamonds. The diamonds we use are newly mined diamonds from Canada. They are all certified as conflict-free and must be mined, cut and polished responsibly. Newly-mined diamonds from the Canadian Arctic adhere to strict standards outlined by the Canadian Code of Conduct and other government authorities.
Unless you know where a diamond was mined and cut, you cannot be certain that it was ethically produced. Canada is currently the only country in the world to operate a system to monitor and track diamonds from the mine to retail.
DO CONFLICT FREE DIAMONDS COST MORE?
Conflict diamonds are able to keep their prices down because of slavery-type conditions, inhumane working conditions and use of child laborers. They also do not have to adhere to any standards or quality assurance practices.
Because our diamonds are responsibly and ethically sourced, they will be a bit more expensive than diamonds mired in blood. Our diamonds are mined in Canada where labor and environmental standards are rigorously enforced. Employees in the industry are paid fair wages, and efforts are made to reduce the negative environmental impact as much as possible. Canadian miners are also protected by strict health and safety regulations and Canadian employment laws preclude child labor and any form of “sweatshop” working conditions.
ARE YOUR DIAMONDS CERTIFIED?
DO YOU USE RESPONSIBLY SOURCED METALS?
CAN I SEE YOUR JEWELRY IN PERSON?
We are currently working on opening an appointment-only showroom. Please keep in touch with us and you will be among the first to know once we do.
I REALLY LOVE THE RING ON YOUR SITE, BUT WOULD LIKE TO CHANGE SOMETHING. CAN I?
Yes, most of our bridal rings and fine jewelry are made to order. This way we can customize the ring, adding your personal touches to the design.
CAN I GET A CUSTOM DESIGN?
I ALREADY HAVE A DIAMOND OR GEM FROM MY MOTHER/GRANDMOTHER, CAN YOU SET THIS ON ONE OF YOUR RING SETTINGS?
Yes, absolutely. We value memory and loved ones. We can certainly set your diamond on one of our settings. Email us and we can send you the details on how to proceed.
ORDERS, PAYMENT OPTIONS, AND SHIPPING
CAN I EXPEDITE MY ORDER?
WHAT ARE MY PAYMENT OPTIONS?
We accept all major credit cards (Visa, Discover, Mastercard, American Express) as well as Apple Pay, JCB International Credit Card and Diners Club International.
MY CREDIT CARD DOESN'T HAVE A HIGH ENOUGH CREDIT LIMIT. IS THERE ANY OTHER WAY I CAN PAY?
Yes, in addition to all major credit cards, we also accept personal checks and wire transfers. We can also process split payments across two credit cards.
DO YOU OFFER INSURANCE APPRAISALS?
Yes, insurance appraisals are available upon request. You can request it during the checkout or email us after you make a purchase.
To ensure quality appraisals that are as accurate as possible, we only use Graduate Gemologists. These independent Accredited Senior Gemologists are certified by the Accredited Gemologists Association (AGA) and are members of the National Association of Jewelry Appraisers.
HOW DO I GET MY COMPLETED ORDER?
We use FedEx for shipping within the U.S., and DHL for international shipping.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide with DHL.
DO YOU OFFER PAYMENT PLANS?
Yes, we have partnered with Affirm monthly payment options. Please see contact us if you have any questions.
WILL I GET TRACKING INFORMATION WHEN MY ORDER IS SHIPPED?
Yes, when your order is shipped you will get a confirmation email with your tracking number. You can use this number to keep track of your shipment.
DO YOU OFFER FREE SHIPPING?
Yes, we're proud to offer free shipping on every order.
DO YOU INSURE YOUR PRODUCT WHEN YOU SHIP IT?
DO YOU COLLECT TAXES FOR INTERNATIONAL SHIPPING?
International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.
WARRANTY AND RETURN POLICY
WHAT WARRANTIES DOES BASHFORD JEWELRY OFFER?
We offer a free lifetime warranty against manufacturing defects on all of our jewelry. This warranty excludes coverage for wear and tear, neglect, physical abuse, loss of precious stones and theft. Improper repair or service performed by someone other a Bashford jeweler will void this warranty.
Because we can only guarantee the work of our master jeweler, we will be unable to maintain the warranty on your jewelry if it is cleaned by another jeweler. That is why we offer a complimentary annual cleaning on all our jewelry.
DO YOU OFFER CLEANING/SERVICING OF YOUR JEWELRY?