SHIPPING & RETURNS
FREE SHIPPING WORLDWIDE
All orders qualify for FREE FedEx, UPS, USPS, DHL insured shipping safely, securely and to your door. No added costs and free returns.
FedEx Ground shipping is included on all orders. We also offer Fedex Express 3-day, 2-Day, and overnight shipping (after the order has been processed).
Because most of our jewelry is made to order, orders are shipped within 2-4 weeks depending on the item purchased. This time is required for our jewelers/designers to create the casting, polish, size jewelry if required, and set gemstones.
APO AND POST OFFICE BOXES
2-DAY RETURNS (EXCHANGES AND REFUNDS)
To ensure that you are always satisfied, we offer a 2-day exchange or full refund policy if you’re unhappy with your purchase, or it was not what you ordered. You have two days to inform us and we will be happy to change, exchange or issue a full refund.
Once you return the item within 2 days of shipment, you can return it for an exchange or full refund. Of course, we’ll need you to return it the way you received it, in the original box with all the supporting documents and certification included. Our free two-day return policy covers free return shipping on orders for standard rings, loose diamonds, and loose gemstones. We provide a free FedEx return shipping label to ensure that your return process goes as smoothly as possible.
To qualify for an exchange or refund, please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewelry. If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 10 day return/exchange period begins on the date that your order was first available to ship.
HOW TO RETURN AN ORDER
1. Obtain the Return Shipping Authorization Code: Email us at [email protected] to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to ring, loose diamond, and loose gemstone order from the US, Canada, UK, and Australia.)
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
3. Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. Bashford and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
4. If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Bashford. Bashford Jewelry is not responsible for items lost or damaged while shipping.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at [email protected] to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our return procedure, please contact us at [email protected]