FAQ

ABOUT BASHFORD JEWELRY

We understand that you may be wary about purchasing jewelry online. At Bashford, we pride ourselves on delivering high-quality products and unparalleled customer service. Founded in 2013 by a third-generation jeweler, Bashford Jewelry is both our passion and our livelihood. We are passionate about Ethics and believe in Truth, Transparency, and Traceability.

We are a registered business and our diamonds are all trademarked and ethically sourced. Our warranty and return policies also ensure that our customers are always satisfied with our service.
The basic definition of a conflict-free diamond is that it should not have been used to finance a civil war. It means a diamond or gemstone must come from an operation in a region that is free of all violence. In keeping with our values of cognizance and transparency, we go well beyond accepted standards in sourcing all of our materials, particularly diamonds and we track gems all the way to the source to ensure that they are ethically mined, shaped and polished. Our diamonds must also be mined in keeping with strict labor and environmental standards. Jewelry is in our blood but there is no blood in our jewelry!
These are diamonds that have been mined in a war zone and used to fund the rebel groups. Famous examples of this have been the National Union for the Total Independence of Angola (UNITA) and the Revolutionary United Front (RUF) who through the proceeds of diamond sales were able to terrorize the peoples of Angola and Sierra Leone. Murder and mutilation are trademarks of these groups. They are known for chopping off hands, arms or legs of small children.
The Kimberley process is a certification scheme established in 2013 by a United Nations Resolution following a series of reports which first exposed the link between the diamond trade and the financing of conflict. Most Jewelry companies that claim to offer "conflict-free” diamonds confine themselves to the Kimberley Process's definition of “conflict-free” which has proved inefficient at weeding out unethically mined diamonds.

The process has two main flaws. Firstly, its narrow terms of certification focus solely on the mining and distribution of conflict diamonds, meaning that broader issues around worker exploitation - the health and safety of working conditions, the use of child labor and fair pay – are not addressed. It also fails to deal with entire populations being evicted from their ancestral homes to make way for mining.

Secondly, a Kimberley Process certificate does not apply to an individual stone but to a batch of rough diamonds, which are then cut and shipped around the world. Without a tracking system, this is where the trail ends. The Kimberley Process has failed on its own terms: corruption and smuggling are rife, and in the past few years, the system has begun to unravel further from the inside. The main reason it was destined to fail was because, in context to the blood diamond issue, there has not been significant or meaningful public accountability in the jewelry sector. The deaths of millions of Africans in the conflict diamond wars have become statistics and “a marketing problem”.
We start by cautiously selecting the countries and mines that will supply our diamonds. The diamonds we use are newly mined diamonds from Canada. They are all certified as conflict-free and must be mined, cut and polished responsibly. Newly-mined diamonds from the Canadian Arctic adhere to strict standards outlined by the Canadian Code of Conduct and other government authorities.

Unless you know where a diamond was mined and cut, you cannot be certain that it was ethically produced. Canada is currently the only country in the world to operate a system to monitor and track diamonds from the mine to retail.
Conflict diamonds are able to keep their prices down because of slavery-type conditions, inhumane working conditions and use of child laborers. They also do not have to adhere to any standards or quality assurance practices.

Because our diamonds are responsibly and ethically sourced, they will be a bit more expensive than diamonds mired in blood. Our diamonds are mined in Canada where labor and environmental standards are rigorously enforced. Employees in the industry are paid fair wages, and efforts are made to reduce the negative environmental impact as much as possible. Canadian miners are also protected by strict health and safety regulations and Canadian employment laws preclude child labor and any form of “sweatshop” working conditions.
Yes. All our diamonds are sourced from CanadaMark™ certified suppliers and they come with the CanadaMark™ trademark and are serialized. You will get the relevant certificate outlining the quality of each diamond that you purchase.
At Bashford Jewelry we only source metal from suppliers who care about the environment and protecting life. We use recycled material which means less conflict with people and the environment. Recycled metals retain the same properties as newly mined metals. You, therefore, do not have to worry about quality.
We are currently working on opening an appointment-only showroom. Please keep in touch with us and you will be among the first to know once we do.

CUSTOM DESIGN

Yes, most of our bridal rings and fine jewelry are made to order. This way we can customize the ring, adding your personal touches to the design.
Yes. We specialize in custom design and our creative expert craftsmen can bring your imagination or sketches to life. Send an email us and let us know your ideas and we can collaborate and work together to design and create your custom jewelry piece.
Yes, absolutely. We value memory and loved ones. We can certainly set your diamond on one of our settings. Email us and we can send you the details on how to proceed.

ORDERS, PAYMENT OPTIONS, AND SHIPPING

We do our very best to accommodate you on your special dates (engagements, anniversary, birthdays, etc.). If you need your item by a certain date, please request it during checkout. We promise to do our very best and will send you a confirmation once we receive your order.
We accept all major credit cards (Visa, Discover, Mastercard, American Express) as well as PayPal, Apple Pay, JCB International Credit Card and Diners Club International.
Yes, in addition to all major credit cards, we also accept personal checks and wire transfers. We can also process split payments across two credit cards.
Yes, insurance appraisals are available upon request. You can request it during the checkout or email us after you make a purchase.

To ensure quality appraisals that are as accurate as possible, we only use Graduate Gemologists. These independent Accredited Senior Gemologists are certified by the Accredited Gemologists Association (AGA) and are members of the National Association of Jewelry Appraisers.
We use FedEx for shipping within the U.S., and DHL for international shipping.
Yes, we ship worldwide with DHL.
Yes, we have partnered with Affirm monthly payment options. Please see contact us if you have any questions.
Yes, when your order is shipped you will get a confirmation email with your tracking number. You can use this number to keep track of your shipment.
Yes, we're proud to offer free shipping on every order.
Yes, all our orders are shipped fully insured and signature required.
Product(s) sold are subject to sales tax. Currently, sales tax is only collected on orders shipped to addresses in Washington State.
International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.

WARRANTY AND RETURN POLICY

We offer a free lifetime warranty against manufacturing defects on all of our jewelry. This warranty excludes coverage for wear and tear, neglect, physical abuse, loss of precious stones and theft. Improper repair or service performed by someone other a Bashford jeweler will void this warranty.

Because we can only guarantee the work of our master jeweler, we will be unable to maintain the warranty on your jewelry if it is cleaned by another jeweler. That is why we offer a complimentary annual cleaning on all our jewelry.
Yes, we offer annual complimentary cleaning to all our customers. This ensures that your gemstones are safe and prongs are secure. Annually, at your convenience, you may contact us to make arrangements to have your jewelry professionally cleaned. Our master jeweler will clean, polish and check the setting for the security of the diamonds.
Yes, we will gladly accept returns within 10 days from the date you received your package. If for any reason you need to return a purchase from Bashford Jewelry, please refer to our Shipping and Return Page for more information.